Refund policy

Return & Refund Policy

At Glaze & Glam Co., your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

Damaged or Defective Products

If your order arrives damaged or defective, we sincerely apologize for the inconvenience. In this case:

• Please contact us within 48 hours of receiving your order with photos of the damage.
• We will arrange a free return shipping label at no cost to you.
• Once we receive and inspect the returned item, a full refund will be processed within 5–7 business days to your original payment method.

Change of Mind / Size Exchanges

We understand that sometimes a product may not be exactly what you expected. If you are unhappy with your purchase due to a change of mind, incorrect size selection, or personal preference:

• You may return the item within 14 days of receiving your order, provided it is unused, unworn, and in its original packaging.
• Return shipping costs are the responsibility of the customer.
• Once the returned item has been received and inspected by our team, a refund will be issued within 5–7 business days.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged unless they are damaged or defective:

• Wigs and hairpieces that have been worn or removed from their packaging
• Hair care products that have been opened or used

How to Initiate a Return

To start a return, please contact us at [your contact email] with your order number and reason for return. Our team will guide you through the process.